Complaints Procedure
eeZed Ltd (trading as Business Bollox) Last updated: 28th April 2026
We take complaints seriously. If something has gone wrong with a service we have provided, or if you have concerns about how we have handled your personal data, we want to hear from you so we can put it right.
This page explains how to make a complaint, what to expect from us, and where to go if you are not satisfied with our response.
How to make a complaint
You can contact us in any of the following ways:
Email: emma@business-bollox.co.uk
Post: Emma Easton, eeZed Ltd, 4 Waterford Lane, Cherry Willingham, Lincoln, LN3 4AL
Online: Use the contact form at business-bollox.co.uk/contact-us
When getting in touch, it helps if you can tell us:
- Your name and preferred contact details
- What your complaint is about, with as much detail as you can reasonably provide
- What outcome you are looking for
- Any relevant dates, correspondence, or reference numbers
You do not need to use any particular format or legal terminology. If your concern relates to how we have handled your personal data, you do not need to label it as a “data protection complaint” for us to treat it as one. We will identify the nature of your complaint from what you tell us.
What happens next
Acknowledgement. We will acknowledge your complaint within 30 calendar days of receiving it.
Investigation. We will look into your complaint without undue delay, making appropriate enquiries to understand what happened and whether anything needs to change. The time this takes will depend on the complexity of the issue. If we expect it to take longer than anticipated, we will let you know and keep you updated on progress.
Outcome. Once we have completed our enquiries, we will write to you with a clear explanation of our findings and any steps we intend to take. Where relevant, we will explain the reasons for our conclusions in plain language.
Data protection complaints
From 19 June 2026, you have a statutory right under the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025) to complain directly to us if you believe we have handled your personal data in a way that breaches data protection law.
This could include concerns about how we have collected, stored, used, shared, or secured your personal information, or how we have responded to a request you have made about your data (such as a subject access request).
We follow the same process described above for all data protection complaints: acknowledgement within 30 days, investigation without undue delay, and a clear written outcome.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Please note that, in most cases, the ICO will expect you to have raised your concern with us first before they will consider your complaint.
General service complaints
If your complaint is about the quality or delivery of a service we have provided (rather than a data protection matter), the same process applies. We will acknowledge your complaint within 30 days and work to resolve it as quickly as we can.
If we are unable to reach a resolution that satisfies you, we will confirm this in writing and explain any further options available to you.
Our commitment
We treat all complaints fairly and confidentially. Raising a complaint will not affect any existing or future relationship you have with us. We use feedback from complaints to improve our services and how we handle personal data.
Contact
Emma Easton, Managing Director and Data Controller eeZed Ltd (trading as Business Bollox)
eeZed Ltd.4 Waterford Lane, Cherry Willingham, Lincoln, Lincolnshire, LN3 4AL.United Kingdom
Email: emma@business-bollox.co.uk ICO registration number: Z3107855
